Where Has Customer Service Gone???
Anyone else have trouble at the RoomStore??
Everyone has to deal with customer service in one form or another. Whether we giving it or receiving it, we’re smack dab in the middle of it and my question is, what the heck happened to it??? Is a lack of customer service the main reason that businesses fail?
Did GM suffer because they failed to pay attention to their customers? Has bad customer service caused us, the consumer, to shop online more?
Speaking from my personal experience, this is exactly the case. I prefer to shop at stores where they have self-check, stores where there is very little interaction between myself and someone else. I often find myself in situations that aren’t handled correctly by businesses. It is my personal belief that I go through this because I am a soft spoken, young, black female, but people should let the soft voice fool them. I’m a bit of a pistol when I get upset. I don’t like to be treat like I’m nothing when I spend my hard earned money at a business. I recently purchased a bedroom suit from the RoomStore and I paid in CASH. They told me that all of my pieces where in except one and that piece would be in at the beginning of May. Needless to say. I haven’t seen it yet. I get a call saying that the pieces arrival date had been pushed back to early June, it’s now late June and I hadn’t hear a peep from them. I decided to stroll into the store to see what was going on. They tell me oh it’s going to be in sometime in July. Now come on…. Could you have at least called me and told me that? Could you have apologized? Could you have offered me some sort of discount for my trouble?
These people did none of that. They refused to help me they took no responsibility. They offered no solution. They told me it wasn’t their fault that the piece wasn’t in and they said I could have a refund with 14 days via mail. I was highly offended by the response.
The manager there was an even bigger surprise. He told me he would call me back ans he never did.
Long story short. I felt like they didn’t want my business…
How do we teach these business that satisfying their customers should be their main objective???
I can pretty much guarantee you that the RoomStore will be out of business within the next 5 to 10 years.
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